Widerrufsrecht
REFUND & RETURNS POLICY
Last updated: August 7, 2026
Thank you for shopping with us. We are committed to providing high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be unused, unworn, and in the same condition that you received it.
- Be returned in its original packaging with all accessories and labels.
- Include proof of purchase, such as your order confirmation or receipt.
To initiate a return, please contact us at:
Email: costagabthales814148@gmail.com
Once your return request has been approved, we will provide detailed return instructions. Please note that returns must be sent to our designated return address, which will be provided after your request is approved.
Items returned without prior authorization will not be accepted.
If you have any questions regarding returns, please contact us at costagabthales814148@gmail.com.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is:
- Damaged during shipping,
- Defective,
- Missing parts, or
- Different from the item you ordered,
please contact us within a reasonable time after delivery. Include your order number and clear photos of the issue so we can evaluate the problem and provide an appropriate solution as quickly as possible.
Non-Returnable Items
Certain products cannot be returned, including but not limited to:
- Perishable goods (such as food, flowers, or plants)
- Customized or personalized products
- Personal care and hygiene products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Final sale or clearance items (unless required by applicable law)
If you are unsure whether your item qualifies for a return, please contact us before placing your order.
Exchanges
The fastest way to receive a replacement item is to:
- Request and complete a return for the original product.
- Place a new order once your return has been approved.
This helps ensure the quickest processing and product availability.
European Union – 14-Day Right of Withdrawal
If your order is delivered within the European Union (EU), you have the legal right to cancel or return your order within 14 days of receiving your goods without providing a reason.
Returned products must be:
- Unused and in their original condition;
- Returned with all original packaging, labels, and accessories; and
- Accompanied by proof of purchase.
This statutory right does not affect your additional 30-day return policy described above.
Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
- Your refund will be issued to your original payment method.
- Refunds are generally processed within 10 business days after approval.
- Processing times may vary depending on your bank or payment provider.
If you have not received your refund within 15 business days after receiving our approval email, please contact us at:
Email: costagabthales814148@gmail.com
Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, please contact our customer support team:
Email: costagabthales814148@gmail.com
We will respond as quickly as possible during our normal business hours.